Please Click Here to view our available lock instructions.Ī number of our International and U.S.
4 digit material group number located on interior label. A team member will contact you by phone to obtain this information securely if necessary within 2 business days.įor faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our contact us page: Be sure NOT to include any credit card information via this page. 
Please be sure to complete your contact information via the Contact Us page. These include: Keys Padlocks for Softside Luggage ID Tags and Detachable Shoulder Straps. To move forward with this process please Click Here to create your repair request.Ĭertain replacement parts are available for purchase, along with a small shipping charge. You may choose to personally bring your product to a Company Store and the Store will be happy to ship this to the repair center for you at a a small fee: If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number. You may choose to ship or personally bring your product to the authorized repair center. When creating your repair ticket, your options of getting your product to the authorized repair center are below:
If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center. If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. In the case that a comparable product is unavailable, you will be contacted directly by a Hartmann representative. If the product is unavailable, a comparable item will be sent. If the product is not repairable and is covered under warranty, the same product will be sent directly to you if it is in stock. If the product is repairable and covered under warranty, the product will be repaired at Hartmann's expense and returned to you. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: Please note any shipping costs to the repair center will be your responsibility. 
Your product will need to be evaluated by our Authorized Repair Center. Thank you for your patience and support.įor warranty repair evaluation, your receipt will be required. If not, then please contact us via the Contact Us form link below. The Service & Repairs page has been updated with additional information that might answer your question. Due to our COVID-19 procedures, we are taking email via our contact us form. The health and safety of our employees, customers, and community is our top priority.
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